Shipping policy
Shipping Area
AtopTheTables currently ships to addresses within the United States, including Alaska and Hawaii. International shipping is not currently available, but we may add international shipping options in the future.
Shipping Costs
Shipping charges are calculated at checkout based on the items in your order, package size and weight, destination, and available shipping services.
Free Shipping on Orders of $100 or More
Orders of $100 or more qualify for free USPS Ground Advantage shipping within the United States. The $100 minimum is calculated after discounts and before taxes. Orders below $100 are charged shipping based on the items in the order, package size and weight, and destination.
We carefully package each order with the particular item in mind. Because many of our vintage and collectible pieces are fragile, unusually shaped, or one of a kind, safe packaging is always a priority.
Processing Time
Orders are shipped within two business days after the order is placed. We frequently ship sooner whenever possible.
Business days are Monday through Friday, excluding federal holidays. Orders placed during evenings, weekends, or holidays begin processing on the next business day.
You will receive tracking information once your order has been prepared for shipment.
Shipping Carriers
Most orders are shipped through the United States Postal Service (USPS). Larger or heavier orders may be shipped by UPS when it provides a more appropriate or economical shipping option.
When multiple items are purchased in the same order, we may combine them into a single shipment when it is safe and practical to do so.
Damaged During Shipping
We take considerable care in packing our merchandise, but damage can occasionally occur in transit.
If your order arrives damaged, please contact us within five days of delivery. Please retain the item, shipping carton, and all packing materials and provide:
- Photos clearly showing the damage to the item
- Photos of the outside of the shipping carton
- A photo showing the shipping label
- Photos of the packing materials and any visible damage to the package
These materials may be necessary for us to file a claim with the shipping carrier.
Occasionally, a carrier may require that the damaged item and packaging be presented at a local carrier location for inspection. If an inspection is requested, we ask for your cooperation in making the item and packaging available.
Once the necessary documentation has been provided, we will work with you to resolve the issue. Items confirmed as damaged in transit are eligible for a full refund.
Delayed or Stalled Shipments
If tracking information appears to have stopped updating or your package seems unusually delayed, please contact us. We can initiate a search or inquiry with the shipping carrier when appropriate.
If the carrier ultimately determines that a shipment has been lost and cannot be located, we will provide a full refund.
Packages Marked Delivered
If tracking shows that your package was delivered but you cannot locate it, please first check around the delivery location, with other members of your household, and with neighbors when appropriate.
For USPS shipments, we also recommend contacting your local Post Office, as they can often provide additional information about where a package was delivered. Please let us know about the issue as well so that we are aware of the situation and can assist when appropriate.
A carrier's "delivered" scan does not by itself establish that a package has been lost in transit, so these situations may require investigation before a refund can be considered.
Questions About Shipping
If you have a question about shipping or an order in transit, please contact us through our Contact Us page. We're happy to help.