Refund policy

Return and Refund Policy

We want you to be pleased with your purchase from AtopTheTables. Because we specialize in vintage, collectible, and often one-of-a-kind items, we make every effort to describe our merchandise accurately and clearly.

Returns

We accept returns requested within 14 days of delivery.

To be eligible for a return, the item must be returned in the same condition in which it was received and include any original packaging, accessories, certificates, boxes, or other materials that were included with the purchase.

Please contact us before returning an item so that we can provide return instructions. Items returned without first contacting us may delay processing of your refund.

For returns based on buyer preference, including a change of mind, the buyer is responsible for return shipping costs. Original shipping charges are not refundable unless the return results from an error on our part.

We strongly recommend using a trackable shipping service and appropriately insuring valuable items when making a return. Buyers are responsible for safely packaging returned merchandise.

Vintage and Collectible Merchandise

Much of what we sell is vintage, previously owned, handmade, or collectible merchandise. Age-related characteristics such as minor wear, variations in finish, manufacturing irregularities, crazing, patina, or other signs of age may be present and are not necessarily considered defects.

We make every reasonable effort to identify and describe significant condition issues. Please review the item description and available photographs before purchasing, and contact us with any questions before placing your order.

Damaged or Incorrect Items

If an item arrives damaged or you receive an item materially different from what you ordered, please contact us within five days of delivery.

For shipping damage, please retain the item, shipping carton, and all packing materials. Photographs of the item, carton, shipping label, packing materials, and damage may be required so that we can document the loss and pursue a claim with the shipping carrier.

Please do not discard damaged merchandise or packaging until we confirm that it is no longer needed.

If we made an error with your order, we will make it right at no additional cost to you.

Refunds

Once an authorized return is received, we will inspect the item and notify you when the return has been processed.

Approved refunds will be issued to the original method of payment. Please allow additional time for your bank or credit card company to process and post the refund.

For an ordinary return, the refund will generally be for the purchase price of the returned item. Original shipping charges, if any, are not refundable. If the order qualified for free shipping, no outbound shipping charge will be deducted from the refund.

Non-Returnable Items

The following are not eligible for return unless they arrive damaged or are materially different from their description:

• Gift cards
• Items specifically identified as final sale
• Items that have been altered, damaged, repaired, cleaned, or otherwise changed after delivery
• Items returned without all components, accessories, certificates, original boxes, or other materials included with the purchase

Cancellations

If you need to cancel an order, please contact us as soon as possible. We will make every effort to accommodate the request if the order has not yet been processed or shipped.

Once an order has been shipped, it cannot be canceled and must instead follow our regular return process.

Questions or Return Requests

To request a return or ask a question about an order, please contact us through our Contact Us page. Please include your order number and a brief explanation of the reason for the return so that we can assist you promptly.